Liftoff L

Build a platform.

Platform-level work spanning multiple departments. Custom data model, real change management, phased organizational rollout. For transformation engagements that need a dedicated delivery partner.

SCOPE~4.5 months · $110,000 engagement fee · $3,000 Ignition fee→ $113,000 total

Book a discovery call All sizes

[ 01 ]Phases and deliverables

What you get at each stage.

Ignition is invoiced separately. If you proceed, the fee credits toward the engagement. If you don’t, you keep the prototype.

Ignition

Prove it works

1 week

Executive opportunity brief and board-ready summary
Full current-state documentation across affected departments
Target-state platform architecture with full integration diagram
Custom data model specification
Multi-phase rollout plan with department sequencing
Comprehensive change management plan
Risk register and mitigation strategies
Working prototype on your real data
Detailed engagement plan with weekly milestones
Fixed-price quote for Ascent + Orbit

Ascent

Build it for production

4 weeks

Deployed platform with core workflows running on your data
Full integration suite live, tested, and monitored
Custom data model implemented and populated
Role-based access control with custom permissions
Admin console for platform configuration
Pilot deployment with first department
Training program materials (documentation, videos, job aids)
Lead pilot operator training (5–10 users)

Orbit

Ship and embed

3 months

Phased deployment across all in-scope departments (2–4 phases over 8–12 weeks)
Full SOP documentation library per department
Administrator training program (5 sessions, comprehensive)
Train-the-trainer program for customer-side champions
User reference materials and video training library
Change management — executive kickoffs, department rollouts, adoption tracking
90-day optimization window with embedded monitoring, tuning, and feature work
Bi-weekly executive status meetings
Weekly operator check-ins during each rollout
Custom performance dashboard with department-level metrics
Final platform handoff review with comprehensive documentation

[ 02 ]Scope

What’s included.

Included

Multi-department platform scoped during Ignition
Full integration suite (typically 5+ systems)
Custom data model and data pipelines
Role-based access control with custom permissions
Comprehensive change management support across the organization
Train-the-trainer program for customer-side champions
SOP documentation library per department
Video training library and user reference materials
90-day optimization window post-deployment
Custom performance dashboard with department-level metrics
Bi-weekly executive status meetings throughout Orbit

Not included in L

Integrations beyond those scoped in Ignition (additional at $8K–$15K each)
Net-new departments beyond the locked scope
Multi-country rollout or localization
Custom native mobile applications
Major data migration projects (we’ll partner with a specialist if needed)
Third-party software licenses
Infrastructure costs (customer provides or passed through at cost)

Need additional workflows? We'll scope and price them as a change order before any work begins.

[ 03 ]How you know it’s done

Acceptance criteria.

The engagement is complete when all eight conditions are met.

01Platform is deployed across all in-scope departments with production traffic
02All workflows in scope are running successfully with documented success metrics
03Administrator training program has been completed
04Train-the-trainer program has certified at least 2 customer-side champions
05SOP documentation library has been delivered and signed off
0690-day optimization window has closed with no critical bugs open
07Platform architecture review has been completed
08Final handoff meeting with executive sign-off

[ 04 ]After Orbit

Ongoing platform partnership.

L-tier retainers start with a 6-month minimum, then month-to-month with 60 days notice.

$12,000/mo

L retainer

Same-day response for critical issues, 4-hour for standard
Monthly optimization and strategy reviews with executive team
Data quality monitoring with proactive alerting
Up to 80 hours/month of feature additions, tuning, and new workflow development
Priority access for future Liftoff engagements with locked-in pricing
Quarterly business reviews with executive performance reporting
Dedicated Slack/Teams channel with direct access to Mike O’Brien
Annual platform architecture review
Roadmap planning support for new workflows and integrations

Get started

Ready to scope a Liftoff L?

Book a 30-minute discovery call. We'll map your departments, confirm L is the right size, and outline the engagement before we hang up.

Book a discovery call

Or start with email: [email protected]